01
Acceptance of Terms
By accessing or using the SplitMitra web application or mobile apps, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our service.
02
Description of Service
SplitMitra is a collaborative planning and expense management platform that uses AI features to assist in group itineraries and financial settlements. We are not a bank, payment processor, or financial institution. Real-world monetary transfers occur outside the platform. SplitMitra only records and calculates who owes whom based on the expenses you enter.
03
User Accounts
You are responsible for maintaining the confidentiality of your account password and are fully responsible for all activities that occur under your account. You must be at least 18 years of age to create an account, because SplitMitra records money owed between people and handles payments.
To protect your account, we record the IP address, an approximate location worked out from it (city, region and country), your device and browser type, and the time whenever you sign up, sign in, or change your password or other security settings. We may email you about a sign-in from a new device or country. Your recent account activity is shown in your profile’s security settings. How we handle this information, and how long we keep it, is set out in our Privacy Policy.
You agree to immediately notify SplitMitra of any unauthorised use of your account or any other breach of security at support@splitmitra.com.
04
Subscriptions and Payments
SplitMitra offers tiered subscription plans (Starter, Pro, Elite) billed on a recurring monthly or annual basis through Razorpay. By subscribing, you authorise Razorpay to charge your chosen payment method on each billing date for the cycle you chose. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We do not offer refunds for unused parts of a billing period.
In addition to subscriptions, SplitMitra offers one-time credit packs (AI Packs) and the Trip Pass (Premium for one plan for the period shown when you buy it). These purchases are processed as single Razorpay Orders and are non-refundable. Credits are added to your account immediately upon successful payment, never expire, and cannot be transferred to another account. A Trip Pass starts on purchase and ends automatically when its period is over.
All prices are in Indian Rupees (INR) and are inclusive of applicable taxes.
05
Acceptable Use
You agree not to misuse the service. Prohibited activities include, but are not limited to:
- Attempting to reverse-engineer, scrape, or extract data from the platform at scale.
- Using AI generation features to produce harmful, illegal, or abusive content.
- Creating fake accounts or impersonating other users.
- Attempting to circumvent quota enforcement or credit deduction mechanisms.
We have zero tolerance for objectionable content or abusive users. Notes, plan and group details, expense descriptions and profiles must not contain harassment, hate, sexual content, threats or spam. You can report content or a user, and block any user, from within the app. We review reports within 24 hours, remove content that breaks these terms, and suspend or close the accounts of users who post it.
06
AI-Generated Content
SplitMitra’s AI itinerary and suggestion features are provided for convenience. AI-generated content may be inaccurate, incomplete, or unsuitable for your specific circumstances. You are solely responsible for reviewing and validating any AI output before acting on it. SplitMitra makes no warranty regarding the accuracy of AI-generated itineraries or suggestions.
07
Termination
You may delete your account at any time from your profile settings. Upon deletion, your plans, expenses, notes, and personal data will be removed within 30 days as described in our Privacy Policy, except records Indian law requires us to keep, such as payment records and account-security records, which are kept only for the periods the Privacy Policy gives and then deleted.
SplitMitra reserves the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, or abuse the platform in a way that harms other users or our systems. In such cases, unused subscription time and credit pack balances will not be refunded.
08
Limitation of Liability
SplitMitra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service. Our total liability for any claim arising out of or relating to these terms shall not exceed the amount you paid SplitMitra in the three months preceding the claim.
09
Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will revise the “Last updated” date above and, for material changes, notify you by email or in-app notice at least 7 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
10
Contact Us
Questions about these Terms? Email us at support@splitmitra.com.